Gutted...

Was it damaged in transit from Titleist or from a secondary seller?

I think due to the limited nature of the putter its very unlikely you will get a replacement. Your best hope is to find someone who is planning on using the putter but selling the 'parts' ( grip, shaft, cover) in order to set it up how they like it and recoup some of the cost.

Send it back.

I'm sure I read on facebook that Craig got this from a retailer and sold it to someone, it was between Craig and the buyer when it got damaged in transit.

Thanks for your comment but I believe the damage occurred before that as there were zero signs on the box of damage and I simply didn't notice it when received from the retailer. Anyway, the fantastic company that Titleist are I have sent back the damaged one and a replacement has been sourced

Great news that one has been sourced!

Check with the sender as they should have insured it for postage. I've recently sold and shipped clubs (Parcelforce standard is £100) so he could claim against the carrier for the puncture...

Glad titleist sorted it for you :)

Awesome company

#TeamTitleist