TSR3 Warranty Replacement

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By Steven C

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  • 4 Replies
  1. Steven C

    Steven C

    Got a warranty replacement for my TSR3 due to an indent on the driver face. I didn’t notice it at first until I met up with someone to trade for their TSR2, but the TSR portion of the driver head has a cosmetic defect and I realized there is no serial number. Was just wondering if anyone has had experience getting a driver like this from warranty. I believe this is one of those special cases where instead of repairing the club or providing a new replacement they gave me a replacement that performs fine and didn’t pass the cosmetic QC. Don’t think it’s a fake as my local golf course helped me fulfill the warranty claim for it.

    The driver performs perfectly fine but just curious.

  2. Don O

    Don O
    Madison, WI

    You were sent a whole new driver or just the head? Titleist says they provide exact replacements, down to the exact same weight. I’ve never heard that they repurpose club heads that don’t pass a cosmetic check.
  3. Steven C

    Steven C

    I was sent only a head replacement. It performs as it should but was surprised to receive a repurposed club head instead.
  4. Dale V

    Dale V
    Surprise AZ

    Agree with Don, this sounds strange. I can't imagine a case where there would be no serial number. Suggest you call Titleist Customer Service and discuss the situation. I hate to think someone at your local shop did a switch on you. Contact info for customer service is at the bottom of this website.
  5. Chuck Z

    Chuck Z
    Mt Pleasant, SC

    Military
    Did you bring this to the attention of the titleist account where you purchased your TSR3? (your stated that your y local golf course helped me fulfill the warranty claim for it.) Did you purchase the club at you local golf course? I would have checked with them and had them contact Titleist. I thought all equipment sent from Titleist had a serial number? This does not sound right. Or you can contact Titleist customer service. If you contact them ensure you have the paperwork.

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